Office Policies

Thank you for choosing DEC of NC. We are committed to providing you with the best eye care possible. To accomplish this, we need your assistance in understanding our practice policies.

 

CANCELLATIONS AND LATE ARRIVALS

If you are unable to make your scheduled appointment, please let us know as soon as possible so that we may offer the time to another patient. If you are more than 20 minutes late to your scheduled appointment, we will make every effort to work you back into the physician’s schedule. However, we may have no choice but to reschedule your appointment. We thank you for your understanding.

RESPONSIBILITY FOR THE BILL

All patients receiving services from Dry Eye Center of NC are financially responsible for the timely payment of all charges incurred. For those patients with insurance accepted by our physicians, DEC of NC will submit the bill to the insurance company first for payment. It is your responsibility to pay any deductible amount, co-insurance, or any other balance not paid by your insurance.

 

INSURANCE CARDS

Please bring your insurance card(s) with you, especially if you are a patient new to the practice. If we are unable to verify coverage unless you are willing to pay for the visit out of pocket.

 

REFERRALS

If your insurance plan requires a referral for you to see a specialist, it is your responsibility to have your primary care physician submit the referral prior to your visit.

 

POINT OF SERVICE COLLECTION

Payment for non-covered services, such as some diagnostic tests or in-office treatments, is due at the time services are rendered. We accept cash, checks, and major credit cards for your convenience. Co-pays and all outstanding balances are also due at the time of service. If you have a question about your outstanding balance, our office will be more than happy to assist you.

  

INSURANCES ACCEPTED

DEC of NC accepts insurance from the following health carriers. Unless otherwise noted, all of our physicians participate with the designated insurers. Should you have any questions, please call our office at (919) 568-1332.

  • BCBS

  • Aetna HMO/POS/PPO

  • CIGNA

  • UHC

  • MEDICARE

  • HUMANA